This support policy regulates user assistance TemplateMonster Marketplace provides to all clients, authors, and affiliates. Using our website, you automatically agree to the following terms. If you do not agree with any of this document's statements, please contact us  before using our website, any of its pages, folders, and subdomains. We have the right to change our support policy without prior notice. Therefore, we advise all users to regularly check this page regularly and stay aware of its latest version.

1. General Information

This policy explains support-related questions and defines issues covered by free and premium customer support plans. Further, we will describe them in detail and cover support time, means, and request types.

2. Support Time

2.1. Free support

The General free support plan covers all purchased digital items, except services. Every Marketplace customer has the right to get free support during the first 6 (six) months starting from the purchase date. The purchase date is the date the customer creates the purchase order.*

*The support term can expire even if the client purchased the product but didn't download it from the admin panel or has not used it for some time after completing the order.

2.2. Extended support

You can prolong your free support time for another 6 (six) months by purchasing a corresponding offer with the product.*

After purchasing the offer, you get additional 6 (six) months of technical support covered by section 5 of this policy. Please choose the *Extend support* checkbox on the product page and proceed to checkout to purchase this offer. Thus you will get extended support at the best price available.

You can also extend the support of your product after the free support expiration. Please note that the offer's price will be higher in this case.**

We calculate the price as a percentage of the product's initial cost. It is determined when you order an extended support offer in the % ratio from the current product price. To see how it works, check the illustration below.